Clarifying requirements and scope
Together, we clarify your specific requirements, the expertise needed and the desired scope of support. Based on this, we define responsibilities, capacities and service levels.
SAP support, flexible and direct
We support you in handling incidents, errors and ongoing requests relating to your SAP systems. Experienced specialists are personally at your side, advise you on functional questions and work with you on the basis of defined service levels.
Overview
An extension of your SAP team
Our remote consulting takes on 2nd- and 3rd-level support over the long term, complementing your internal IT or SAP team. Thanks to long-standing client relationships, we know your SAP landscape and the underlying infrastructure in detail. This allows us to quickly assess even complex tasks and handle them precisely – from ongoing support to targeted further development.
Context
The right support, tailored to you
Whether you need occasional support, ongoing assistance or the takeover of clearly defined tasks: we tailor our services to your specific needs. Individual areas can be added as required or permanently integrated into your IT structures.
System support and AMS
We handle incidents, errors and functional requests and take care of the ongoing support of your SAP landscape. Because we know your systems and processes, we can quickly assess issues and resolve them efficiently.
One face to the customer
Your dedicated account manager is in direct contact with your IT and business departments. This keeps communication channels short, topics bundled and the collaboration tailored to your specific situation.
SLA
With a service level agreement, we agree on fixed response times and clear responsibilities. This ensures transparent support processes and gives you reliable assistance whenever you need it.
Download
Free white paper:
“Interim SAP support: When does a remote or interim model pay off, and how can you keep your SAP operations running without hiring additional staff?”
Download white paper
“Interim SAP support: When does a remote or interim model pay off, and how can you keep your SAP operations running without hiring additional staff?”
How we work
From service level agreement to ongoing support
Involving specialists
Our account managers know your requirements and provide the right specialists for each topic. This ensures you receive exactly the support that fits your individual situation.
Support and further development
Our specialists handle requests and tickets, advise on functional questions and develop your SAP landscape in a targeted way. We flexibly adapt the scope and capacity to your needs.
What our clients say
What our clients say about working with us
01/08
With itprocess GmbH, we extend our internal SAP Competence Center with industry expertise and SAP know-how.
With itprocess, we have a highly flexible and competent SAP partner at our side that meets our need for fast and innovative solutions perfectly. itprocess is our speedboat among the tankers.
The special characteristics of the precious metals industry result in specific requirements for our SAP system. The specialists at itprocess GmbH support us in implementing and optimizing these requirements
When designing lean production processes for a new plant, we chose itprocess for their consulting expertise. We are very satisfied with the collaboration!
In our cross-departmental product standardization project, itprocess has always been a reliable and professional partner. The consultants consistently take our requirements into account and are always ready to help. We rely on itprocess’s expertise for optimization projects and the ongoing support of our SAP landscape.
With itprocess, we have found a partner who understands our IT consulting needs and supports us in digitalizing our business processes. Above all, we value their pragmatic approach, without ever losing sight of the bigger picture!
In addition to a practical approach, itprocess GmbH provides us with honest IT consulting that puts our benefit first.
itprocess GmbH has been supporting us for years, both in projects and in ongoing support. During our transformation to SAP S/4HANA, the team supported us from conception to implementation – in addition to the business processes, interfaces and custom developments were consistently taken into account, complex issues were identified early on and turned into robust solutions. The project management was professionally sound, transparent and always on an equal footing with us. We are very satisfied with the result and are happy to continue working together.
FAQ
Frequently asked questions
Remote consulting means that SAP and process consulting is provided independently of location, from analysis and implementation to the ongoing support of your SAP landscape. This shortens response times, reduces travel costs and enables flexible support tailored to your needs, without consultants having to be on site all the time.
Access to SAP expertise without long-term staffing commitments, predictable costs, fast availability and the ability to scale capacity up or down depending on the project phase.
A CDO (Chief Digital Officer) is responsible for a company’s digital strategy. “CDO as a Service” provides this expertise on a temporary, as-needed basis. This is particularly attractive for mid-sized companies that need strategic direction for their digital transformation but do not want to fill a permanent full-time position.
A transformation consultant guides change initiatives from strategy and process design through SAP implementation to change management. Transformation support ensures that technical and organizational change go hand in hand.
Through SAP system support and Application Management Services (AMS), itprocess takes care of the ongoing maintenance, further development and support of your SAP landscape, remotely and with a focus on processes. This keeps the system stable and allows it to evolve in a controlled way, rather than just being kept running
AMS combine the ongoing operation, support and further development of an application landscape: incident resolution, minor adjustments, release readiness and continuous optimization. In an SAP environment, they ensure stable and future-ready operations.
SAP support usually responds to specific incidents and requests. SAP system management is more comprehensive and includes proactive maintenance, further development and consulting. itprocess takes a process-oriented approach to system management, rather than treating it simply as ticket handling.
itprocess provides SAP expertise remotely and as an interim model, tailored to your needs and without long-term staffing commitments. This allows you to bridge bottlenecks or fill a role temporarily until your internal resources are available again.
itprocess supports existing SAP customers throughout the entire lifecycle: project work, ongoing system management and further development work hand in hand, with the same contacts throughout. This creates continuity and avoids friction losses.
As a partner for existing SAP customers, itprocess focuses on the long-term support and further development of existing SAP landscapes, remotely and with a focus on processes, rather than being limited to one-off project work.